Money Back

Our 14 day Money Back Guarantee

 

A lot of love and care has gone into developing Sollista products and we are so confident that you'll love them we are offering a  14 day Money Back Guarantee with no questions asked. 

If for any reason you are not happy with your purchase, please send us an email by ”contact@sollista.com“  and include your order number in the email. 

Please allow 2-3 working days for us to review your claim. If your claim is approved, we will provide you with a RA number along with our return shipping address. The customer will be responsible for the return shipping fee and also a 25% admin fee which will be deducted from the refund total.

 

Terms & Conditions

• Your claim must be lodged within 14 days from your purchase date. 
• Our Money Back Guarantee doesn't apply to any products bought during a sale period or where a discount/promotional code has been used.
• The customer is only able to make a claim once and it must be their first order on ”sollista.com“. If you have previously bought from us, unfortunately you aren't eligible to lodge a money back claim.
• If it is happened and you received a damaged piece, Sollista will send a free of charge new peice instead after submitting the required vedio that shows the damage for Sollista team review and replacment approval.