Shipping & Return Policy
WE OFFER FREE WORLDWIDE SHIPPING!
Unexpected Delays these days
In some instances, the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking TOO LONG to arrive that can be 21-28 days and we will help you to resolve any situation that we have control over!
SHIPPING TIMES
*Please note processing time could take up to 2-4 business days
COVID-19 Notice: Some packages may experience a 1-2 week shipping delay, as our logistics partners try to circumvent global lockdowns.
This also may affect our ability to offer Free Shipping to some countries. We have added the option of private couriers at checkout.
REGIONS:
NORTH AMERICA
USA: 7-12 Business Days
Canada: 7-14 Business Days
Mexico: 8-14 Business Days
EUROPE
United Kingdom: 7-12 Business Days
Ireland:10-15 Business Days
Germany: 4-10 Business Days
Switzerland, Sweden, Belgium & Denmark: 5-12 Business Days
France: 6-12 Business Days
Italy: 4-12 Business Days
Rest of Europe: 5-12 Business Days
AUSTRALIA
Australia: 4-12 Business Days
New Zealand: 4-12 Business Days
AFRICA
South Africa: 6-12 Business Days
Rest of Africa: Local Post 10-20 Business Days
ASIA
Singapore: 3-10 Business Days
Malaysia: 6-12 Business Days
United Arab Emirates: 4-12 Business Days
Saudi Arabia: 4-12 Business Days
Rest of Asia (Local Post )
Local Post 10-15 Business Days
SOUTH AMERICA
All of South America
Local Post 10-20 Business Days
Due to global lockdowns, we are unable to deliver to some countries. We will contact you if you are one of these countries.
HANDLING:
All orders will typically be dispatched within 2-4 business days from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. Sollista is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and Sollista will assist as much as possible to trace a missing parcel. Sollista is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.
Sollista is in no way responsible for any customs or import charges, charged to the customer by the shipping service.
Returns
We are sorry your order didn’t work out! Sollista offers a 14-day money-back guarantee*. We want you to love our products, but understand if you need a different style. Our Support Team is here to help you with an exchange, or you can start your return here: contact@sollista.com